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BLOG May 12, 2023

An Elephant Never Forgets, and Neither Does Drink Command‘s Order Recall System!

Welcome back to another installment in Drink Command’s ongoing informational series!  In the last issue, we discussed how fixed volume settings can streamline guest interactions and speed  up throughput.  If you need a refresher, you can find them all in our archive.

These settings can also provide a level of flexibility for operators to implement pricing strategies, such as volume discounts and multiple drink offers.  But one of the things that operators tend to forget is the physical ability to carry the beverages they purchased!  What do we mean by that?  Read on and find out!

Imagine this situation- you’re at a venue and you’ve selected your beverages, but the sudden realization dawns on you that there’s no way you can carry all those drinks back in a single trip!  What do you do then?  Pour all your beverages and risk a spill on the way to your seats?  Or go back and forth multiple times to the concession stand, IF they even let you come back?  Drink Command has a solution, with our exclusive Order Recall System!

That means that a guest can place an order for multiple drinks, pour one, and the system will remember the drinks for them!  All the guest has to do is come back, press the “RESUME POURING” button, and present the original method of payment.

Our Order Recall System, also known as ORS, was developed specifically for these kinds of situations.  In high volume situations, many operators choose to select our fixed pour settings, allowing guests to easily select from a predefined list of fixed volumes, making purchasing quicker and easier.  If a guest chooses several beverages during a single visit, our system will remember the drinks ordered, no matter when they pour it.  What does that mean?  That means that a guest can place an order for multiple drinks, pour one, and the system will remember the drinks for them!  All the guest has to do is come back, press the “RESUME POURING” button, and present the original method of payment.  The system will then show the dispensing screen, and allow the guest to dispense their previously purchased beverage.  Combined with our self-serve system’s high throughput, Drink Command’s ORS gives guests a level of convenience no other system can match.  Operators can also create special discounts on discrete volumes to entice guests to spend more as well, increasing overall revenue!

Drink Command’s Order Recall System is just one of many tools our company has developed to give operators and guests maximum flexibility.  Curious to know what other abilities are at your disposal as an operator of a Drink Command system?  Tune in next time, or drop us a line if you can’t wait!

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