Drink Command Gold Support

Protect your investment with Gold Support from Drink Command. We offer a range of peace of mind options including 24/7 telephone support, email support, online customer portal, and remote dial-in support. Gold Support also includes cloud analytics and control panel, API integration access, credit card / mobile payment support and more.

What’s Included with Gold Support?

  • 24/7 Telephone Support

    Dedicated local support number with 24/7 support coverage

  • Priority Email Support with guaranteed response times

    Email our support team with any query and receive your answer within a guaranteed timeframe

  • Remote dial-in support

    If you have a software issue, our support team can dial-in remotely to investigate and resolve

  • Software Updates and New Features

    For as long as you have Gold Support, your software will receive all future software updates and new feature releases – we have some really cool features on the way!

  • Proactive Monitoring

    Triggered alerts and proactive support when issues are detected. Our support team can resolve issues before you realise that an issue exists

  • Cloud Analytics

    You’ll have access to all your pouring reports and analytics through an online portal

  • Online Content Portal

    Update customer facing graphics including beer logos through our online portal

  • API access

    Access to our API protocol for third party application connections, including EPOS, mobile Apps and more

  • Payment Terminal Support

    Integration with Credit Card Terminals including contactless and mobile (Apple Pay and Android Pay) support

How Do I buy gold support?

You can purchase Gold Support as part of your Drink Command installation. For details on pricing go to our Estimator – our Gold Support pricing is available in the last step of the Estimator.

If you already have a Drink Command system and would like to upgrade to Gold Support, you can do so at any time by contacting our sales team. You will be able to immediately enjoy all the benefits of Gold Support including bringing your system software up to the date with the latest release.

Is there a minimum contract for Gold Support?

Gold Support is purchased in advance in 12 month blocks. Discounts are available for purchasing longer support periods in advance – contact us for a quotation.

What if I don’t want gold support?

No problem! All of our systems are sold with lifetime software licenses – your system will never ‘expire’. Also included with every system is free lifetime support by email only. Response times for free email support are not as fast as Gold Support – but no matter how long ago you bought your Drink Command system, our support team will respond within 48 hours of your email to us.